❓ Frequently Asked Questions
🚛 Trucking & Owner-Operator Program
Q: What percentage do owner-operators keep?
A: Drivers running under 3D Enterprises authority keep 92% of linehaul their first year (8% carrier fee). After one year, it transitions to 83% (17% fee) with added performance bonuses.
Q: How quickly do drivers get paid?
A: Standard ACH payouts within 24–48 hours after proof of delivery. Quick Pay (3%) is available after 7 active days.
Q: Do I need my own insurance?
A: 3D Enterprises provides Primary Auto Liability and Cargo insurance. Owner-operators must maintain Non-Trucking Liability (NTL) and Physical Damage coverage for their vehicle.
Q: Is dispatch forced or optional?
A: No forced dispatch — drivers choose loads and routes with full transparency.
Q: Can I lease on without a trailer?
A: Yes. We have Dry Van, Reefer, and Flatbed trailers available in select locations nationwide.
📦 Dispatch-Only & Consulting Services
Q: What’s the difference between lease-on and dispatch-only?
A: Lease-on drivers run under our authority, insurance, and compliance systems.
Dispatch-only clients operate under their own authority, and we handle load booking, negotiation, paperwork, and support.
Q: How much does dispatch service cost?
A: Our dispatch fee starts at 7%, with a 5% discounted rate for fleets of 3 or more trucks.
Q: Do you help new carriers get started?
A: Yes! We provide full consulting packages for new authority setup, compliance, safety audits, driver file management, and business operations.
Q: How long does it take to get authority active?
A: Most carriers are active within 7–14 business days, depending on FMCSA processing.
🏠 Contracting Services
Q: What areas do you serve?
A: We provide residential and commercial services across North Carolina, including Raleigh, Durham, and surrounding areas.
Q: What kind of work do you handle?
A: Gutter installations, water damage restoration, painting, drywall, pressure washing, remodeling, and general property repairs.
Q: Are your contractors insured?
A: Yes. All technicians and subcontractors are fully insured and vetted for safety and professionalism.
Q: Do you provide free estimates?
A: Absolutely. We provide free estimates within 1 business day of your request submission.
💻 Remote Customer Service Opportunities
Q: Are these work-from-home positions?
A: Yes — all customer service and support roles are 100% remote.
Q: Do I need prior experience?
A: Experience helps, but training is provided for qualified applicants with good communication skills and a professional setup.
Q: How do I apply?
A: Complete our Customer Service Application Form on the Careers page and schedule an onboarding call.
Q: How do I get paid?
A: Contractors are paid Twice per month via direct deposit for completed hours.